FAQs

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Frequently Asked Questions

Can i view my website on a Windows PC when i buy linux hosting ?
Hosting on linux server does not make any difference to how you view your website. Your website can be viewed on any browser and on any computer be it Windows or Apple.
How long does it take to get a hosting account?
If you pay online using PayPal / Credit Card / Debit Card / NetBanking, your hosting account will be ready in an hour. If you choose to pay via cheque then we will wait for the cheque to clear which usually takes 2-3 business days.
Are your servers Unix / Linux, or Windows NT?
All Shared servers run on Cloud Linux which is identical to Red Hat Enterprise Linux. Our Shared servers run on Eight Core Xeon Processors with 50 GB of RAM and a 1000mbps uplink with a RAID 1 drive array for instant data mirroring and fast drive access.
Do you offer 24/7 support ?
Yes, we have 24/7 email support, however phone support is only during working hours and weekdays.
When can I expect my order to be filled? When will I get my account?
You receive a welcome email after you sign up at MAD GB , your shared hosting account is activated immediately , Dedicated Server and VPS provisioning may take upto 4 -12 hours.
What happens if I don't renew my domains?
Approximately 60 days prior to the domain expiration date, we begin sending reminders to you by email to the email address you listed with us. You will be sent at least two reminders prior to the expiration date and one reminder within five days after expiration.If we are unable to secure payment on or before the domain renewal date, your domain name will expire.
How do I log into my Mad GB VPS / Dedicated Server ?
By default, all MAD GB are deployed with SSH enabled. This allows command line access through the shell. You can learn more about connecting to your MAD GB for the first time in the connecting to your MAD GB with SSH section of our getting started guide.
What i expect from 30 Day money back Guarantee ?

30 Days money back guarantee is applicable only to shared web hosting plans . Domains / Dedicated Servers / VPS and other services do not qualify for money back or refund.


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